Privacy Policy

Yogshri Wellness (collectively referred to as “Yogshri”, “Company”, “We”, “Us”, or “Our”) is the owner and operator of the website at www.yogshri.com and any associated mobile applications (collectively referred to as the “Platform”). Any service availed by users (hereinafter referred to as “You”, “Your”, or “User”) through the Platform is conditioned upon your acceptance of the Terms & Conditions and this Privacy Policy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform, use our live yoga, meditation, and wellness services, or interact with us in any other way. Please read this Privacy Policy carefully. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Introduction & Applicability

• We are committed to respecting your online privacy and recognize the need for appropriate protection and management of any personal information collected by us.
• This Privacy Policy defines our procedures for the collection, usage, processing, disclosure, and protection of any information obtained through the Platform.
• This Privacy Policy applies to all Users of the Platform, including those who register for an account, subscribe to services, attend live classes, or simply browse the Platform.

2. Your Consent

By providing your information and using our Platform, you consent to and authorize us to collect, use, and disclose such information for the purposes stated in this Privacy Policy, the Terms & Conditions, and as permitted or required by applicable law.

• If you do not agree with this Privacy Policy, you may refuse or withdraw your consent at any time by contacting us at support@yogshri.com. Under such circumstances, we may be unable to continue providing our Services.
• Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

3. Information We Collect

We may collect the following types of information:

3.1 Personal Data

Information that identifies you as an individual, including but not limited to:

• Full name, email address, phone number, and date of birth
• Billing and payment information (processed securely via third-party payment gateways)
• Profile photograph and account preferences
• Communications with our instructors or support team
• Health or medical information you voluntarily share for class personalization (e.g., injuries, conditions, fitness goals)

3.2 Usage & Session Data

• Class attendance history, booking records, and subscription details
• Instructor feedback, session ratings, and survey responses
• Interaction patterns such as pages visited, features used, and time spent on the Platform

3.3 Technical Information

• Internet Protocol (IP) address, browser type, and version
• Device type, operating system, and screen resolution
• Referring or exit pages, clickstream data, and access timestamps
• Internet service provider (ISP) and approximate location data derived from IP address

3.4 Non-Personal Information

• Aggregated, anonymized, or de-identified data that does not directly identify you
• Demographic information collected through surveys or analytics
• Browser and platform statistics collected via cookies and similar technologies

4. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, maintain, and improve our live yoga, meditation, and wellness services
• Account Management: To create and manage your account, process subscriptions, and handle billing and payments
• Personalization: To tailor your experience, recommend classes, and customize content based on your preferences and practice history
• Communication: To send class reminders, schedule updates, booking confirmations, service announcements, and promotional offers (with your consent)
• Quality Assurance: To evaluate the quality and effectiveness of our instructors and sessions, and to resolve complaints
• Analytics & Improvement: To analyze usage patterns, monitor Platform performance, detect technical issues, and improve our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety & Security: To protect against unauthorized access, fraud, and other security threats
• Cookie & Preference Management: To process your privacy and cookie settings. Please note that user cookie consent choices apply to non-essential cookies and do not affect strictly necessary cookies, which remain active to ensure core site functionality, security, and account access.

5. Cookies & Tracking Technologies

Our Platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our Platform.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function properly (e.g., authentication, security). These cannot be switched off.
• Functional Cookies: Enable personalized features such as remembering your preferences and display settings.
• Analytics Cookies: Help us understand how visitors interact with our Platform by collecting anonymous usage data (e.g., via Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns. These are only activated with your consent.

5.2 Managing Cookies

You can manage your cookie preferences at any time through our cookie settings or by modifying your browser settings. Your consent choices apply to functional, analytics, and marketing cookies; however, cookie consent preferences do not affect strictly necessary cookies essential for security and site operation. Disabling certain cookies may affect your ability to use some features of the Platform. For more details, review your preferences through the cookie consent banner displayed on the Platform.

6. Disclosure & Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in providing our Services, including payment processors, video conferencing providers, email/SMS communication platforms, cloud hosting services, and analytics tools — subject to strict confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our legal rights, privacy, safety, or property.
• Business Transfers: In connection with any merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share information with third parties when you have provided explicit consent to do so.
• Aggregated Data: We may share anonymized, aggregated data that does not identify any individual for research, analytics, or business purposes.

6.1 Confidentiality of Wellness & Health Information

Any health, injury, or wellness-related information you voluntarily share with us (such as fitness goals, physical limitations, or conditions disclosed for class personalization) is treated as confidential.

• This information is never sold, rented, or shared with external parties for marketing purposes.
• Access is strictly limited to authorized members of the Yogshri team, including instructors and support staff, on a need-to-know basis.
• It is used exclusively to personalize your sessions, match you with suitable classes, and improve service delivery.

6.2 No Medical Reliance

Any wellness information you share is self-reported. Yogshri does not verify, diagnose, or medically evaluate such information, and it is not used for diagnosis, medical treatment, or clinical decision-making. Participation and outcomes remain your personal responsibility.

7. Data Security

We implement industry-standard physical, technical, and organizational safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmitted over the internet
• Secure, access-controlled servers and databases
• Regular security reviews and vulnerability assessments
• Strict employee access controls on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. Your use of the Platform is at your own risk.

8. Data Retention

• We retain your personal information for as long as your account is active or as needed to provide you our Services.
• Upon account deletion request, we will delete your personal data within ninety (30) days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution, legal compliance).
• Anonymized or aggregated data that does not identify you may be retained indefinitely for analytical and business improvement purposes.

9. Your Rights

Subject to applicable law, you retain the following rights in relation to your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion or erasure of your personal data from our systems.
• Portability: Receive your personal data in a structured, commonly used, machine-readable format.
• Objection: Object to or restrict certain forms of processing of your personal data.
• Withdraw Consent: Withdraw previously given consent for data processing at any time.

To exercise any of these rights, please contact us at support@yogshri.com. We will respond to your request within a reasonable timeframe and in compliance with applicable law.

10. Children’s Privacy

Our Platform and Services are not designed for or directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without verified parental consent.

• If services are accessed by a minor (under 18), a parent or legal guardian must register the account and assume full responsibility in accordance with our Terms & Conditions.
• If we become aware that we have collected personal data from a child without appropriate parental consent, we will take steps to delete that information promptly.
• If you believe a child has provided personal information to us, please contact us immediately at support@yogshri.com.

11. Third-Party Services & Links

Our Platform may contain links to or integrate with third-party websites, applications, and services (including video conferencing platforms, payment gateways, analytics providers, and social media platforms).

• We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services.
• We strongly advise you to review the privacy policy of every third-party application or service you access through our Platform.
• Your interactions with third-party services are governed by their respective terms and privacy policies.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside your state, province, or country, where data protection laws may differ from those in your jurisdiction.

• By using the Platform, you consent to the transfer of your information to such locations.
• We will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your data will take place to an organization or country without adequate data protection controls in place.

13. Communication Preferences

By creating an account on Yogshri, you may receive the following communications via email, SMS, WhatsApp, or push notifications:

• Service Communications: Class reminders, schedule changes, booking confirmations, and account updates (essential for service delivery).
• Promotional Communications: Special offers, new programs, wellness tips, and marketing content (only with your consent).
• Feedback Requests: Post-class surveys, satisfaction queries, and improvement suggestions.

Accuracy of Contact Details: Class reminders, live session links, schedule confirmations, and last-minute updates depend on the accuracy of the email address and phone number you provide. Please keep your contact information current — we cannot guarantee timely reminders or proper service delivery if your details are outdated or incorrect.

You may opt out of promotional communications at any time by updating your notification preferences in your account settings, clicking the “unsubscribe” link in any marketing email, or by contacting our support team.

14. Changes to This Privacy Policy

Yogshri reserves the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the revised Privacy Policy on this page with an updated effective date. We may also notify you through email or a prominent notice on our Platform for significant changes.

Your continued use of the Platform after any changes are published constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically for the latest information on our privacy practices.

15. Disclaimer

• All information collected by us shall be processed fairly and lawfully for rendering our Services.
• Information shall be obtained only for specified and lawful purposes, and shall not be used in any manner contrary to applicable law.
• We shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any data, if such disclosure was either required for legitimate purposes or was caused through no fault, act, or omission of the Company.
• The invalidity or unenforceability of any part of this Privacy Policy shall not affect the validity or enforceability of the remainder.

16. Grievance Redressal

If you have any discrepancy, concern, or grievance with respect to the collection, storage, or use of your information, please contact our Grievance Officer:

• Email: support@yogshri.com
• Phone / WhatsApp: +1-9179055998

We will make our best efforts to address and redress your grievance expeditiously, and in any event within thirty (30) days from the date of receipt.

17. Contact Us

If you have any questions about this Privacy Policy, your personal data, or our privacy practices, please contact us:

• Email: support@yogshri.com
• Phone / WhatsApp: +1-9179055998
• Website: www.yogshri.com